Customer Care

Customer Care

Tricord Homes strives to provide you with the most personal, professional and efficient means of communicating and addressing any warranty issues that may come up within your first year of homeownership.  Over the course of the first year, we give you two formal opportunities to share your concerns with us in addition to your New Home Orientation.  The forms for the info listed below are provided to you during your New Home Orientation and should be filled out completely.

60 Day List

60 days gives you time to familiarize yourself with your home.  We will address any items on this list that you send us.  The items that can be taken care of that day will be taken care of.  Any items that require further consultation or assistance will be rescheduled at the earliest convience of all parties.

1 Year List

You will recieve a reminder letter approximately 1 month before your 1 year anniversary.  Once we recieve your list, we will contact you to make an appointment.  This is your opportunity to make us aware of any warrantable items before the end of your 1 year warranty with Tricord Homes.  At this point your 2-10 Home Buyer's Warranty goes into effect.

Requests for service must be in writing and can be submitted via mail, fax or email.  Please send your requests to:

Tricord Homes, Inc.                

Attn:  Customer Care Dept.       

P.O. Box 42150
Fredericksburg, VA 22404                                                                                                          

Phone:  (540) 785-8400           

Fax:  (540) 785-8412                                                                                              

Email:  customercare@tricordhomes.com